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Operating in the most efficient, most cost-effective way is a key to success in the highly competitive property and casualty insurance industry.
With mobile broadband cards on its nationwide mobile broadband network, Sprint can bring operating efficiencies to the way your adjusters process customer claims in the field. This can boost their productivity while enabling your company to accomplish more with less.
Though the leading auto and home insurance carriers are currently taking advantage of Sprint Mobile Broadband, any business with a remote workforce in industries ranging from healthcare and transportation to manufacturing and professional services stands to benefit from it.
Before wireless laptop access, adjusters would have to fill out claim forms by hand using clipboards they carried with them to the sites of damaged property. At the end of the day, they’d have to stop at the office to drop off their paperwork. The claims would not be processed until the next business day, when office personnel would finally enter the adjusters’ handwritten data into the company’s system. An involved and time-consuming way of doing things, to be sure. And one sometimes leading to errors and increases in loss adjustment expenses.
Thanks to Sprint Mobile Broadband, processing claims is faster and easier and can result in
better productivity and improved customer service. In fact, productivity increases of 25% or more
in the number of claims processed per day have been documented by companies that have
adopted wireless mobility. A 25% increase in productivity is equivalent to adding more claims
adjusters to your workforce for just the cost of Sprint Mobile Broadband.
Adjusters with Sprint Mobile Broadband Cards in their laptops can log in to their company’s claims system from the scene of an accident, a body shop, a salvage yard or a customer’s home as easily as if they were on their desktop computers in the office. They’re able to enter claim information right into the system, attaching digital photos if necessary. And do it quickly and securely.
Because the system starts processing right away, adjusters can promptly tell their customers how much the company will cover in damages and, in some cases, even cut the customer a check on the spot if the adjuster’s using a portable printer.
In addition, adjusters can take care of their other work without having to drive back to the office. They can download emails with large attachments and connect to their company’s proprietary business applications – order forms, customer databases, timesheets, inventories and price quotes – right from the field. This saves them unnecessary driving time and enables them to service more customers a day.
A recent study by a top independent research firm has shown that there’s a clear connection
between settling claims more quickly and having more satisfied customers. According to the
study, 89% of customers said they’d be very satisfied if an insurer could process their claims
within three days. And as anyone in a service industry knows, pleasing customers with faster,
better service can help your company build a more loyal customer base.
As the number one wireless provider to business, Sprint can extend your company’s workplace – whether you’re in the insurance industry or any other. Thanks to leading-edge technology and expert service, Sprint can help you and your employees be as productive outside the office as you can in the office.
For details on how Sprint Mobile Broadband can work for your business, contact your Sprint Sales Representative or Authorized Sales Agent, call 1-877-700-8919 or visit sprint.com/business.
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